We’re happy to accept returns and exchanges that are in brand new, original condition and packaging within 15 days of delivery. To mail your product for return or exchange, simply send the product with its original packing and the receipt or proof of purchase and the Order number to: Intral d.o.o. Gerbičeva 108 SI-1000 Ljubljana SLOVENIA.

Please include a note indicating whether you want to exchange the product or a refund. If exchange is requested, please indicate what alternative product, colour and size you desire.

Other Things to Note• Returns that are worn, stained, altered, or damaged (including the box) will not be accepted.• Requests submitted after 15-day period will not be accepted.• Items marked as Final Sale are non-refundable.• Orders from countries outside of EU will be responsible for any additional shipping and duty fees.

For more questions please contact us at info@swirltwirl.com

Once we’ve received and processed your return, we’ll issue a refund to your original form of payment within the next 3-5 business days.

If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 15 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase
You obtained a Return form from us
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing and the receipt or proof of purchase and the Return Form, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to: info@swirltwirl.com
Intral d.o.o. Gerbičeva cesta, SI-1000 Ljubljana SLOVENIA

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from swirl &twirl.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.
If you need to return an item, please contact us info@swirltwirl.com with your order number and details about the product you would like to return. Attach the photos of the damaged product and the damages box to the e-mail.

SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

CONTACT US

HOW DO I BUY S&T PRODUCTS?

Currently you can only purchase them online at our website. We are looking to expand to our retail partners in the near future.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept VISA, MasterCard, AMEX, Discover, Maestro and Paypal.

WHAT COUNTRIES DO YOU SHIP TO AND HOW MUCH IS SHIPPING?

We ship to the following countries: Austria Belgium Canada China Croatia Czech Republic Denmark Estonia Finland France Germany Holland Hungary Iceland Ireland Japan Korea Latvia Lithuania Norway Poland Slovakia Slovenia Sweden Switzerland United Kingdom USA

How long does delivery take?

Delivery lead times are as follows: North America: 6-8 business days EU: 3–5 business days Asia: 6-8 business days

What is the status of my order?

When will I get my tracking number?

You should receive an email from Swirl&Twirl after you place your order. If you cannot find this email, check your junk folder or email our support team at info@swirltwirl.com.
I think my tracking number is inaccurate.
Let us help you with that. Email us at info@swirltwirl.com with your full name and order number.
How do I change or cancel my order?
Changes to orders can only be made if the product has not be shipped. Please contact us with your request at info@swirltwirl.com.

The website uses web cookies (hereinafter: cookies) for the purpose of analysis, which enables the improvement of the content and user experience on the website and the management of statistics of its visits.
Cookies are small text files sent by a website and stored in the web browser (device) that accesses the website. With their help, the website “remembers” the user for the duration of the visit (session cookies) or in case of a repeat visit (persistence cookies). When the device returns to the website, the information stored in the cookie may be transmitted back to the website.
The data collected by automatic technology does not reveal the identity of the individual user and the controller will not use it to establish the identity either.
Cookies can be set by the website the user visits (first party cookies), but they can be set by other websites/services that display content on the page the user is viewing (third party cookies) – e.g. Youtube, Instagram, etc.

We use the following cookies on our website:

SIZE CHART TOE SHOES

ADULTS
2.5 = 35 – 36.5
4.5 = 37 – 38.5
6 = 39 – 40.5
7.5 = 41 – 42.5

KIDS
9.5 K = 26 – 28.5
11 K = 29 – 30.5
12 K = 31 -32.5
13 K = 33 – 34.5

S = SLIM, N = NORMAL

General conditions of business and use of the online store

The general operating conditions of the online store owned by INTRAL d.o.o. are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2) and the Personal Data Protection Act based on the recommendations of the Chamber of Commerce and Industry and international codes for electronic business. The general terms and conditions deal with the operation of the smove.si online store, the rights and obligations of the buyer, and regulate the business relationship between the seller or online store managers and customers. We take care of customer satisfaction with up-to-date information input, explanations and assistance in selection, purchase and post-purchase information. The online store smove.si is managed by Petra Kordiš sp, which also determines the general and other business terms and conditions and is responsible for the published content and execution of orders in accordance with the published terms.

Payment methods

In the online store, we offer the following payment methods: payment via PayPal payment with payment cards (through the intermediary Stripe) payment by transfer to the provider’s transaction account (according to the offer/proforma invoice – the deadline for payment is 7 days from the day of the order. If payment is not made within the deadline , the order is canceled and the products are returned for sale). If you want to choose this type of payment, write to us at info@swirltwirl.com so that we can prepare a preliminary invoice.

The right to withdraw from the purchase, return the goods

The consumer has the right to notify the company in writing of withdrawal from the contract within 15 days after receiving the goods, without having to state the reason for his decision, to the contact e-mail address info@swilrtwirl.com. The return of the received goods to the company within the withdrawal period is considered a notice of withdrawal from the contract. The consumer must then return the goods to the company no later than 30 days after the written notification of withdrawal from the purchase, and he himself covers the direct costs of the return. The consumer returns the goods to the address: INTRAL d.o.o., Gerbičeva ulica 108, 1000 Ljubljana. Returned products must be undamaged and in the same quantity. A copy of the order or invoice must be attached. After receiving the goods, the provider shall, in accordance with the law, return all payments made to the consumer as soon as possible, but no later than within 30 days after receiving the notification of the consumer’s withdrawal from the purchase. The only cost charged to the consumer in connection with the cancellation of the order is the direct cost of returning the goods. We do not accept ransom payments.

Obligation of responsibility

The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the provider is unable to correct the information on the web pages. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item.

Complaints and disputes

Within five working days, the provider will confirm that it has received the complaint, inform the user how long it will take to process it and keep him informed about the progress of the procedure.